RMA Number Request Form

* Indicates required field.

Organization's Name*

Organization name is required.
Contact Name*

Contact name is required.
Contact E-mail Address*

Email address is required.
Contact Phone Number*

Telephone is required.
Customer ID Number*

Customer ID is required.

Please choose only one Product Type and Product per RMA. Please call our Customer Service department if the product type you need is not on the list.

Product Type*

Product*

Quantity*

	RMA Requirements: » If product is TS1 0333, only Rev P 0333’s need to be returned. Landis+Gyr will not analyze 0333 product unless it is Rev P. You have the option to discard all other 0333 non Rev P endpoints if the serial number of each unit is recorded into an Excel document and attached to the File Attachment field on this site. This will allow you to save costs of shipping product. When sending an Excel file, all letters and numbers (including zeros at the beginning) must be captured in the serial number. » If product is TS1 0455, only Rev J 0455’s need to be returned. Landis+Gyr will not analyze 0455 product unless it is Rev J. You have the option to discard all other 0455 non Rev J endpoints if the serial number of each unit is recorded into an Excel document and attached to the File Attachment field on this site. This will allow you to save costs of shipping product. When sending an Excel file, the spreadsheet should contain the product line- whether it is a 0455-120C or 0455-277C. » RMA tags are no longer necessary. » Please do not tie leads together on TS1 0333 returns. All extension leads should be removed. » Please do not remove any plastic brackets. » Please return product in Landis+Gyr approved packaging including the dividers and foam in which you received the product.
	I have marked the outside of the box appropriately.
All products must be returned in their original packaging.
	Shipping Requirements: » Please mark the outside of the box with the RMA number you receive from Landis+Gyr personnel and the quantity of the product. » Each different product category requires a separate RMA number from Landis+Gyr Personnel. » Each RMA must be shipped in a separate package. Do not combine multiple RMA’s in the same package. » If the RMA number is not visible upon receipt of your shipment at Landis+Gyr the entire shipment will be returned to you. » If you are sending multiple boxes, please label as Box 1 of 3, Box 2 of 3, etc.
Special Instructions for this RMA
Reason for return (in detail)
File attachment: